Frequently Asked Questions

What is my username and password for Alive Online?

Your login credentials are the same as your standard Body Alive login. Your email address on file is your username. 

I forgot my password. How do I retrieve it?

If you need to reset your password, please click the “forgot password” option on the login home page. 

How do I get access to the Alive Online On-Demand library?

Email us at: info@bodyalivefitness.com and a member of our customer service team will process your request. Once completed, you’ll receive an email confirmation with login instructions. Your membership will automatically renew each month. If you have any questions about your account, email us at info@bodyalivefitness.com – we are standing by to assist! 

How do I sign up for a Live-Stream class?

Login to your Body Alive account and select the “Book Live” option. If you do not have a qualifying package, you can purchase the Alive Online Monthly Subscription, or purchase a class package to access Live-Stream classes.

I signed up for a Live-Stream class. How do I access it?

Visit Live-Stream at the top of the page. You should see your Live-Stream classes that you’ve reserved here. Click Start Streaming on your class to prompt the video. You will also receive a link to the class 15 minutes before start time.

I’m receiving an error message when I try to login in. Why?

You need an Alive Online membership or class package to access this platform. Please click “Buy Now” to make a purchase. If you’re still having trouble, email us at info@bodyalivefitness.com for further details.

What is the difference between On-Demand and Live-Stream classes?

On-demand are taped classes, which can be accessed at any time with your $36/month Online Subscription. Livestream are classes happening at a specific time and require pre-registration with your Online Subscription or Live-Stream class packages. 

What is the difference between LIVE-STREAM and BOOK LIVE?

The “Live-Stream” feature lists your scheduled classes that you have already booked. “Book Live” takes you to the schedule to reserve a class. 

How often are new videos added to the On-Demand library?

Every day!

What if I’m new to your class formats?
The instructors at Body Alive are highly trained experts who love working with new students. Our instructors are ready to get you going gently and safely and make sure you get a powerful workout. We believe that getting a proper introduction to your new workout is an essential step to your new, healthy lifestyle. This is why we offer special classes for beginners in Hot Power Yoga, and why our Pilates Alive, Barre Alive, Cardio Alive, and Cycle Alive instructors are delighted to provide modifications for all levels.
How do I cancel my membership?
You may cancel your membership at any time by completing the contact form 72 hours prior to your renewal date. Our Customer Service team will respond back as soon as possible to confirm your cancellation.

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